1. Welcome to Quick Collect

Quick Collect is a registered Money Services Business (MSB) regulated by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada). We are committed to providing fast, secure, and reliable cross-border money transfer services to our customers.

This policy explains how we protect our customers and the Canadian financial system from financial crime, money laundering, and fraud. We take this responsibility seriously and ask for your cooperation in keeping our services safe for everyone.

Quick Collect provides a range of cross-border financial services, including international money transfers, foreign exchange services, bill and tuition payments, and cross-border remittance services catering primarily to customers sending funds from Canada to African countries such as Nigeria, Ghana, Kenya, and Côte d'Ivoire.

2. Our Commitment to You

We are dedicated to:

• ✅ Security: Protecting your money and personal information.
• ✅ Compliance: Following all Canadian laws and regulations.
• ✅ Transparency: Being clear about how we operate.
• ✅ Fairness: Treating every customer with respect.

3. Who This Policy Applies To

This policy applies to:

4. Regulatory Compliance

Quick Collect operates in strict compliance with applicable laws and regulations, including:

• The Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada).
• FINTRAC guidelines for Money Services Businesses.
• Applicable sanctions regimes imposed by Canada, the United Nations, the United States (OFAC), and the United Kingdom, where applicable.
• All other relevant provincial and federal regulations governing money services in Canada.

5. What We Cannot Process

To keep our services safe, we cannot process transactions involving:

If we identify any of these activities, we are required by law to suspend your account and report the matter to the authorities.

6. Customer Verification — Keeping Everyone Safe

Why We Verify Identity

We need to know who we are serving. This helps protect you from fraud and ensures we comply with Canadian law. All customers are required to complete identity verification before accessing Quick Collect services.

What We Ask For

How We Verify

• We use secure digital technology and trusted third-party providers to check your ID.
• We may ask for a quick selfie (liveness check) to confirm it's really you.
• We cross-reference your information with trusted databases.
• Document authenticity is validated to prevent fraud.

No Account Without Verification: For everyone's safety, we cannot activate your account until verification is complete.

7. When We May Ask for More Information (Enhanced Due Diligence)

In some cases, we may need additional information to better understand a transaction or customer. This is called Enhanced Due Diligence (EDD) and is applied to higher-risk customers and transactions.

When This May Happen

What We May Ask For

• Proof of income or financial statements.
• Documentation showing the source of funds.
• Professional references (lawyer, accountant, etc.).
• Supporting financial records to ensure transparency and compliance.

We treat your information with care and confidentiality.

8. Sanctions & Watchlist Screening

We screen all customers and transactions against global watchlists to comply with Canadian and international sanctions. This includes:

• Canadian government sanctions lists.
• United Nations sanctions lists.
• United States (OFAC) sanctions lists.
• United Kingdom sanctions lists.
• Politically Exposed Persons (PEP) databases.

Screening is performed at onboarding and on an ongoing basis. If there is a potential match, we may place a temporary hold for review. If confirmed, we must suspend the transaction and report it to the relevant authorities.

This is standard practice that helps keep the global financial system safe.

9. How We Monitor Transactions

We use smart technology combined with manual review processes to monitor for unusual activity and protect against fraud. Monitoring is designed to detect:

• Transactions that don't match your normal behavior or customer profile.
• Multiple small transactions designed to avoid reporting (structuring/smurfing).
• Rapid movement of funds between different countries.
• Funds that leave your account very quickly after arriving.
• High-risk geographic or behavioral patterns.

What Happens If We See Something Unusual

• We review the transaction carefully.
• We may contact you for clarification.
• We may place a temporary hold while we investigate.

We do this to protect you and your money.

10. Reporting Suspicious Activity

If we identify suspicious activity, we are legally required to report it to FINTRAC by filing a Suspicious Transaction Report (STR).

Important: By law, we cannot tell you if we have filed a report about you or your transactions. This is called "tipping off" and is a serious offense.

11. Transaction Holds & Reviews

Sometimes we may need to place a temporary hold on a transaction for review.

Why We Do This

• To verify your identity.
• To investigate unusual activity.
• To ensure compliance with regulations.

How Long?

Most holds are resolved within 72 hours. We work to resolve issues as quickly as possible.

12. Transaction Limits

Quick Collect implements tiered transaction limits as part of its risk management framework:

• New Customers: Up to CAD $5,000 per day, allowing for gradual integration into our services.
• Established Customers: Up to CAD $10,000 per day, reflecting trust built over time.

Higher limits may be granted subject to enhanced due diligence review and approval by the Compliance Officer.

13. Record Keeping

We keep detailed records of all transactions and customer information for seven (7) years, as required by law.

What We Keep

• Copies of your identification documents.
• Transaction history.
• Screening and verification logs.
• Communications related to your account.
• Documentation of compliance reviews and regulatory reporting.
• Internal investigation records related to suspicious activities.

These records are kept securely and are accessible only to authorized personnel.

14. Your Privacy Matters

Your privacy is important to us. We treat your personal information with the highest level of confidentiality.

When We Share Information

• With regulatory authorities (FINTRAC, law enforcement) when required by law.
• With trusted partners to process your transactions.

We Never Share Your Data for Marketing Purposes. Your information is used only to provide our services and meet our legal obligations.

15. Our Compliance Team

We have a dedicated Chief Compliance Officer who oversees our AML/KYC program and reports directly to senior management.

Our Compliance Team

• Ensures we follow all regulatory requirements.
• Reviews and investigates suspicious activity.
• Works with regulators and law enforcement when necessary.
• Oversees transaction monitoring to identify potential risks.
• Leads training and awareness initiatives for all staff.

Contact Our Compliance Team

📧 compliance@quickcollects.com

16. Employee Training

Every Quick Collect employee is trained to recognize and report potential financial crime. Training is provided upon onboarding and refreshed quarterly.

Training Includes

• Understanding money laundering and terrorist financing risks.
• Recognizing red flags and suspicious behavior.
• Proper customer verification procedures.
• Regulatory obligations and compliance requirements.
• Identification and reporting of suspicious activities.
• Handling customer data with care.

Records of training completion are maintained for compliance purposes.

17. Independent Audits

We regularly invite independent experts to review our compliance programs.

• Annual Audits: A third-party specialist reviews our framework every year.
• Spot Checks: Unannounced internal reviews to ensure procedures are followed.
• Technology Testing: Regular security testing to keep our systems safe.

These measures help us continuously improve our services.

18. AML/CFT Compliance Framework

Quick Collect maintains a comprehensive, risk-based AML/CFT compliance framework designed to identify, assess, and mitigate financial crime risks. This framework is guided by a risk-based approach that takes into account:

• Customer Risk Profiles: Assessing the risk associated with different customer types to tailor our approach.
• Geographic Risk Exposure: Evaluating the risks linked to various jurisdictions and adjusting procedures accordingly.
• Transaction Behavior: Analyzing patterns for anomalies that may indicate fraud or other risks.
• Product and Service Risk Factors: Understanding the inherent risks of our specific services.
• Delivery Channels: Assessing risks based on how services are delivered.

Enhanced monitoring is applied to higher-risk scenarios, ensuring robust oversight and protection against financial crime.

19. What Happens If This Policy Is Violated

If we find that our policy has been violated, we may need to take action to protect our services and other customers.

Possible Actions

• Account suspension while we investigate.
• Account termination (closing your account permanently).
• Reporting to FINTRAC or law enforcement.
• Deducting costs incurred from your funds if necessary.

We always strive to be fair and transparent. If we need to take action, we will communicate with you to the extent permitted by law.

20. Policy Updates

Financial crime risks evolve, and so do our policies.

How We Keep You Informed

• We review this policy regularly and update it as needed.
• If we make significant changes, we will notify you via email.
• Continued use of our services means you accept the updated policy.

We encourage you to review this policy periodically.

21. Your Responsibility to Know Your Recipient

This section is important. It helps protect you and clarifies your responsibilities when sending money.

21.1 It's Your Responsibility

When you send money through Quick Collect, you are choosing the recipient. We trust that you know who you are sending money to.

Before sending, please ask yourself:

• Do I personally know the recipient?
• Am I certain of their identity?
• Have I verified they are legitimate?
• Is this a trusted family member, friend, or business?

Only you know who you intend to send to. We are here to help you send money, but we cannot make these decisions for you.

21.2 We Don't Vet Recipients

Quick Collect does not:

• Investigate or background-check your intended recipient (unless they appear on a sanctions list).
• Endorse or guarantee any recipient.
• Advise you on whether a recipient is trustworthy.

Our job is to verify YOU (the sender) and process your transaction securely. The responsibility of choosing a legitimate recipient belongs entirely to you.

21.3 What If You Send Money to the Wrong Person?

We understand mistakes happen. However, once a transaction is processed:

• ❌ We cannot reverse or recover the funds.
• ❌ We cannot investigate the recipient on your behalf.
• ❌ We cannot compensate you for any loss.

Once the money leaves our system, it belongs to the recipient. We have no legal authority to take it back.

21.4 Please Be Aware of Scams

We want to protect you. Please be cautious of:

• Romance scams: Someone you met online asking for money.
• Impersonation scams: Someone pretending to be a government official, family member, or business.
• Advance-fee fraud: Promises of large rewards in exchange for upfront payment.
• Any situation where you are asked to send money to someone you don't know personally.

If you are unsure about a recipient, please pause and think before sending. Quick Collect is not responsible for losses caused by scams or fraud. We encourage you to report suspicious activity to local law enforcement.

22. How Our Verification Process Works

We take security seriously. We have a multi-step verification process for every transaction.

22.1 Our Verification Steps

Once all steps are complete, we know with certainty that the transaction is being initiated by you, the rightful account owner.

23. Final Transaction Policy

This section explains our policy on completed transactions.

23.1 Once Sent, It's Sent

Once your transaction has been processed and the funds have been released to the recipient:

• ✅ The transaction is complete and final.
• ✅ We cannot reverse, cancel, or modify it.
• ✅ The funds now belong to the recipient.

We have no ability to retrieve funds once they have been sent.

23.2 Chargebacks Are Not Allowed

If you contact your bank to dispute or reverse a Quick Collect transaction (a "chargeback"), we will:

• Provide your bank with evidence of your verification and authorization.
• Defend against the chargeback.

We may also permanently close your account if you initiate a chargeback for a transaction you authorized.

23.3 What If There Was a System Error?

If you believe a transaction error occurred due to a technical malfunction on our system:

• Please contact us within 5 business days.
• We will investigate thoroughly.
• If we confirm it was our system error, we will refund the exact amount of the transaction.

Please note: We are not responsible for errors caused by you entering incorrect recipient information, or for recipient fraud. We also do not compensate for indirect losses like inconvenience, lost business, or emotional distress.

23.4 Disputes Between You and Recipients

If you and your recipient have a disagreement or dispute, we cannot get involved. We are a money transfer service, not a court. You and the recipient must resolve it directly.

If needed, we may freeze disputed funds and ask a court to decide who they belong to. Any legal costs would be borne by the parties involved, not Quick Collect.

24. Contact Us

If you have questions about this policy, your account, or any compliance-related matter, please reach out to us:

By adhering to this policy, Quick Collect aims to foster a safe and secure environment for its customers while maintaining the integrity of the financial system. Through diligent practices and ongoing commitment to compliance, we seek to prevent financial crimes and protect the interests of our clients and the broader community.