Quick Money Transfer

How does it work?

Simply create an account and tell us how much you need to transfer. Once you’ve agreed on the exchange rate, send us the funds to transfer and we’ll do the rest!

Which countries can I send money from?

Currently, you can send money only from Canada. We are adding new countries,

so please check with us periodically to see if your home country is now listed.

Which currencies are supported for sending money?

Canadian dollar (CAD)We are adding new currencies.

So please check with us periodically to see if your currency is now listed.

Can I use Quick collect if I live outside of Canada?

You can continue to access your existing account while travelling outside of Canada.

However, all QUICK COLLECT account holders must be Canadian residents in order to maintain their account.

What are the fees for sending money?

We're committed to giving you great exchange rates and low fees every single day.

We display the rate, transfer fee, and receivable amount before you make the transfer.

What is the minimum and maximum amount I can send?

You can only send a minimum of 10CAD in one transaction and a maximum of 3000CAD in one transaction. The daily transfer limit is CAD9,000.

Is my money safe with Quick collect?

We provide complete transparency over your transactions and use bank-level encryption

standards with thorough verification processes to make sure your money is safe and reaches the right people.

Do I need to provide ID?

As a licensed Money Service Business, Quick collection is required to comply with Government legislation and regulations set out by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).

As part of our obligations, we require at least one government-issued identification document to enable you to process a transaction if you send a large amount of money. We may ask you to provide additional documents to process larger amounts.

How do I check the status of a money transfer?

An email will be sent to you to notify you once your transfer has been completed or e-mail customer support at support@quickcollects.com.

Can I send money to any bank in Nigeria?

Absolutely. You can send money to any commercial bank in Nigeria.

What if I need help with my Transfer?

We are available round the clock to respond to your inquiry. chat with us LIve 24/7

How to contact Quick collect?

Chat us on WhatsApp 416-817-8648

Live-chat on the web

Call at +1(800)-902-7554

Email at support@quickcollects.com

I am an international student. Can my parents send me money for upkeep through this platform?

Yes. Call at +1(800)-902-7554 or Chat us on WhatsApp 416-817-8648

Can I pay my tuition fees through this platform?

Yes.

What should I do if my payment is declined?

If your payment is declined, please contact your bank or financial institution for assistance.

Can I use multiple methods of payment?

At this time, we only accept one form of payment per transfer.

How do I know if my transaction has been canceled?

We’ll send an email to let you know as soon as your transaction has been cancelled. You can also check the status of transactions in the "Transfer History" section of your bank account.

A transaction usually takes up to 7 working days to be credited back to you once it has been cancelled.

Why was my transfer put in review?

At QUICK COLLECT, your security is our number one priority.

If we detect suspicious activity, your money transfer may be placed on review to ensure it is, in fact, you who initiated the transfer. We are sometimes required to gather additional information regarding a money transfer per Canada or global regulatory compliance.

This might cause a delay in your transfer process, but it is essential in protecting you and meeting legal requirements.

How long does a refund take?

It usually takes up to 7 working days for a refund to be credited back to you after we’ve cancelled the transaction. This can take longer depending on how you paid for it and/or your provider.

Funds Not Received

Different types of transfers have different processing times.

If your transfer is taking longer than you expected, you can check a few things:

Incorrect recipient details:

Double-check your recipient’s details before completing your transfer – you may not be able to update them later.

If your transfer cannot be processed because some of the details are wrong, we will usually contact you to let you know. Please check your emails regularly.

We will contact you by email if there is any unexpected delay to your transfer.

How can I stay on top of currency movements?

We’ll keep you up-to-date with regular market updates straight to your inbox. You can also set rate alerts and check live rates online 24/7.

Will my money be safe with Quick Collect?

The security of your funds is our priority. We’re registered as a money services business with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada). Your money is safe with us.

My beneficiary did not receive funds after receiving a confirmation email.

It may be that your beneficiaries expect notifications from their banks, and these are sometimes subject to delays. Please ask them to confirm funds via internet banking or cash machines/ATMs.

We also send emails regarding pending transactions. Please refer to your email or kindly check your spam messages for an email from Quick Collect.

The beneficiary bank account may be restricted by the bank due to dormancy, missing BVN (Nigeria only), amongst others. We would have contacted you by email.

The beneficiary account has a limit that is lower than the amount you are attempting to send.

We would have contacted you by email.

You have entered incorrect beneficiary details. We would have contacted you by email.

My transaction was declined but money was taken from my account;

Do not panic

When you submit a transaction for payment, your bank automatically sets aside the amount from your bank balance. If the payment is declined, your bank simply reverses the amount set aside back to your bank balance. This process can take 10-12 Hrs depending on your bank's internal timelines.

Why is my transfer on hold?

Your transaction is flagged for additional review to prevent fraud or comply with anti-money laundering regulations. We would have contacted you by email and SMS to let you know. Please check your spam if you cannot find our email in your inbox.

My transaction was declined, but money was taken from my account.

Do not panic.

When you submit a transaction for payment, your bank automatically sets aside the amount from your bank balance.

If the payment is declined, your bank simply reverses the amount set aside and adds it back to your bank balance.

This process can take 3–10 hours depending on your bank's internal timelines.

What are the accepted forms of payment for Quick Collect?

We accept debit card payments only at this time.

How many emails do I expect to receive from Quick Collet?

1. You will receive an email from Quick Collect confirming the receipt of your transaction.

2. You will also receive an email receipt from Quick Collect.

3.0 Once your transaction is complete, you will receive an email within minutes to confirm that your transaction is complete.

Why was my transaction declined?

Transactions could be declined for many reasons. Try again and ensure:

1, the name on your Quick Collect account matches the name on your debit card.

2. You are using a debit card, as we accept debit cards only.

3. You have entered the proper card details, including expiry date, CVV number, and postal code.

After the second trial, please call your bank to ensure that they allow your transaction to proceed without being blocked.

FAQ